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Refund and Exchange Policy 

Eligibility for Returns

  • You can cancel your ordered within 6 hours of purchase and the refund will be processed.

  • If you receive a damaged or incorrect item, notify us on WhatsApp within 24 hours of receiving the product, with clear photos, and we will arrange for a replacement only after we receive the damaged item.

 

Return Process for Damaged Products

  • To initiate a return, contact us at 9310733736 or jewelryanu@gmail.com

  • Once approved, you will receive return instructions from us through WhatsApp.

  • You are not responsible for the return shipping costs of the defective or incorrect item.

 

Refunds

  • Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed within 10 business days to the original payment method.

  • Shipping charges are refundable if the item is damaged.

 

Late or Missing Refunds

  • If you haven’t received your refund, please check with your bank or payment provider, as processing times may vary.

  • If you still have issues, contact us on WhatsApp at 9310733736.

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